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The Challenge: Scaling Compliant Communications
Automated scanning of 2,200 monthly posts across 29 different accounts enables company to achieve compliant social media communicationswith customers – automating compliance and pharmacovigilance, and boosting revenue.
Digital Risk Protection Automates Compliance for Pharmacovigilance to Improve Customer Experience
- Automatically executes pharmacovigilance monitoring, including AE recording.
- Empowers the company to engage 2-way communication on social media while guaranteeing compliance.
- Automates the record-keeping of all actions taken.
Compliance and Cyber-Security is much more than a matter of IT. With the explosion of the numerous communication channels SafeGuard Cyber offers the only strategy.
Andrew Simmons / Vice President
Senior Manager, Abott Laboratories
Slow and Expensive: The Manual Approach
The company possesses 29 different social accounts, tied to dozens of different brands. They were fulfilling their compliance demands manually, by reviewing potential incidents one by one, and recording AEs in spreadsheets to then report to the FDA. This manual approach was time-consuming, expensive, and slow. It was impossible to scale, and it was damaging their social media goals. The company needed a better way.