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- No ability to monitor HCP interactions for regulatory compliance issues such as product complaints, potential adverse events, data privacy issues, and inappropriate conduct.
- No way to effectively generate actionable business insights from these interactions at scale.
The companyʼs field force was limited to recording the outcome of HCP interactions using a simple drop-down list – a low-quality form of record-keeping that neither protected against compliance issues nor generated business insights. Leadership was keen to increase both the quantity and the quality of the field forceʼs HCP interactions. However, enabling free text call notes would exponentially increase the amount of content requiring compliance review. Policies had to be implemented for many products, in multiple languages, and across more than ten different regional jurisdictions.
Compliance and Cyber-Security is much more than a matter of IT. With the explosion of the numerous communication channels SafeGuard Cyber offers the only strategy.
Andrew Simmons / Vice President
Senior Manager, Abott Laboratories