As employees and consumers have adopted the functionality and ease of cloud-based solutions and services, enterprise organizations have followed suit. There are numerous advantages to cloud-based enterprise apps, including lower upfront costs and easier maintenance, improved information sharing, and reliable scale with mobile friendly features.

The enterprise IT infrastructure footprint has changed. With the widespread adoption of cloud-based technologies, such as CRM SaaS tools, enterprise organizations need greater visibility and security at the app level.  This includes message content and reducing exposure to cybersecurity threats and compliance risks.

 

Insider Threats

The digital channels of employees, outsourced service providers, and consultants have proven to be the easiest point of ingress or egress for malicious or accidental activity.

 

Malicious Links & Attachments

Any content posted to the channel that has the potential to do harm to the organization (e.g. racist commentary, links to harmful/malicious websites).

 

 

CRM security

Data Security & Privacy Concerns

Privileged information or personally identifiable information (PII) is shared, perhaps inadvertently, but in violation of data security or privacy policies.

Adapting to new chat technologies is critical to seizing new opportunities,
especially in high-growth overseas markets. Businesses can enable their teams to use mobile chat securely, while maintaining compliance with the right tools in place. 

 

 

Be Legal-Ready

Full audit trails capture every interaction to preserve the digital “chain of evidence” for eDiscovery.

Setup Legal Hold

Ensure Compliance

User behavior and content on social networks are governed by many of the same regulatory policies as traditional email – and at risk for compliance violations. Capture all interactions on social to maintain full audit trails and ensure you meet regulatory requirements.