Executive Summary

This survey was conducted to learn more about how businesses rate their own security and compliance risks in the new digital reality of the workplace wrought by COVID-19 pandemic. In effect, we wanted to learn how businesses grade their adaptations to date, what gaps still exist, and how they are planning for the future.
The survey was conducted online, in mid-October 2020, among 600 senior enterprise IT and security professionals at companies with annual revenues between USD $100M to $1B+.

Key findings:

There is a significant disconnect and tension between the perceived security and compliance needs and the level of organizational planning. Despite perceived digital risk around unsanctioned apps, ransomware attacks, securing various tech stacks, only 18% of respondents cite security as being a board-level concern.

57% of those surveyed cited internal collaboration platforms, like Microsoft Teams and Slack, as the tech stack representing the most risk, followed closely by marketing technologies (41%).
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1 in 4 respondents cite Executives’ personal social media as being an area of risk.
The biggest security and compliance challenge is the use of unsanctioned apps (52%), followed by trying to monitor business communications in multi-regional environments (43%), suggesting global enterprises are seeing more friction in adapting processes to the new post-COVID digital workspace.

When it comes to purchasing new technology, 59% cite budget as the top concern, followed very closely by “impact on business outcomes” like revenue growth and agility (56%). Enterprises are juggling the twin demands of budget constraints and the need to drive business outcomes. 

Organizational level at which security and compliance are a critical concern.


Org level


These technology stacks represent the most risk in organizations.
internal collab platforms
Internal collaboration platforms

marketing technologies
Marketing technologies

sales channels
Sales channels

personal social media
Executives' personal social media

Biggest concerns when it comes to securing digital infrastructure.
human being careless
Recklessness with passwords, PII, sensitive data, etc.

Keeping security software up to date

cloud platforms
Third-party cloud platforms or apps (e.g., Slack, WhatsApp, etc.)

Remote / work from home

Biggest challenges to maintaining security and compliance in business communications.


biggest challenge


Risks of greatest concern in digital technologies.
Malware / Ransomware

data loss
Data loss

account compromise
Account Compromise

Infiltration / APT

regulatory compliance
Regulatory Compliance

How remote work has affected security protocols in your organization.


how remote work


Effect of COVID-19 pandemic on your organization's plans for implementing new technologies.


effects of covid


Top of mind issues when purchasing new technology.
within a budget
Staying within a certain budget

impact on business
Impact on business outcomes (revenue, agility, etc.)

Quickness of implementation

 idont know
Don't Know

none of the above
None of the above

Do you make use of AI tools to scale security and reduce costs through automation?


do you AI tools


Find out how you empower your organization to use modern communication channels securely and compliantly at scale. Gain visibility and reduce risk, so your teams can focus on what matters: driving business growth.
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