Executive Summary

This survey was conducted to learn more about how businesses rate their own security and compliance risks in the new digital reality of the workplace wrought by COVID-19 pandemic. In effect, we wanted to learn how businesses grade their adaptations to date, what gaps still exist, and how they are planning for the future.
 
The survey was conducted online, in mid-October 2020, among 600 senior enterprise IT and security professionals at companies with annual revenues between USD $100M to $1B+.
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Key findings:

There is a significant disconnect and tension between the perceived security and compliance needs and the level of organizational planning. Despite perceived digital risk around unsanctioned apps, ransomware attacks, securing various tech stacks, only 18% of respondents cite security as being a board-level concern.

57% of those surveyed cited internal collaboration platforms, like Microsoft Teams and Slack, as the tech stack representing the most risk, followed closely by marketing technologies (41%).
 
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1 in 4 respondents cite Executives’ personal social media as being an area of risk.
 
The biggest security and compliance challenge is the use of unsanctioned apps (52%), followed by trying to monitor business communications in multi-regional environments (43%), suggesting global enterprises are seeing more friction in adapting processes to the new post-COVID digital workspace.

When it comes to purchasing new technology, 59% cite budget as the top concern, followed very closely by “impact on business outcomes” like revenue growth and agility (56%). Enterprises are juggling the twin demands of budget constraints and the need to drive business outcomes. 

Organizational level at which security and compliance are a critical concern.

 

Org level

 


These technology stacks represent the most risk in organizations.
 
 
internal collab platforms
 
Internal collaboration platforms
57%

marketing technologies
 
Marketing technologies
41%

sales channels
 
Sales channels
28%

personal social media
 
Executives' personal social media
26%


Biggest concerns when it comes to securing digital infrastructure.
 
 
human being careless
 
Recklessness with passwords, PII, sensitive data, etc.
66%
 

uptodate
 
Keeping security software up to date
65%

cloud platforms
 
Third-party cloud platforms or apps (e.g., Slack, WhatsApp, etc.)
49%

workfromhome
 
Remote / work from home
31%


Biggest challenges to maintaining security and compliance in business communications.

 

biggest challenge

 


Risks of greatest concern in digital technologies.
 
 
malware
 
Malware / Ransomware
69%

data loss
 
Data loss
59%

account compromise
 
Account Compromise
50%

apt
 
Infiltration / APT
42%

regulatory compliance
 
Regulatory Compliance
29%

How remote work has affected security protocols in your organization.

 

how remote work

 


Effect of COVID-19 pandemic on your organization's plans for implementing new technologies.

 

effects of covid

 


Top of mind issues when purchasing new technology.
 
 
within a budget
 
Staying within a certain budget
59%

impact on business
 
Impact on business outcomes (revenue, agility, etc.)
56%

quickness
 
Quickness of implementation
53%

 idont know
 
Don't Know
8%

none of the above
 
None of the above
2%


Do you make use of AI tools to scale security and reduce costs through automation?

 

do you AI tools

 

Find out how you empower your organization to use modern communication channels securely and compliantly at scale. Gain visibility and reduce risk, so your teams can focus on what matters: driving business growth.
 
To understand your risk:
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