November 2023 Gartner Market Guide for Digital Communication Governance

We’re proud to announce that SafeGuard Cyber is recognized in the Market Guide for Digital Communications Governance as a vendor providing Digital Communications Archiving, Supervision, and Connector Solutions.

The November 2023 Gartner Market Guide for Digital Communication Governance.

We believe that our comprehensive compliance and security solution is a powerful step forward in our work toward enabling email, collaboration, conferencing, and mobile messaging in today's modern cloud workspace.

You can use a Market Guide to understand how the status of an emerging market aligns with your future plans. In addition, since Gartner has published over 100 Market Guide research notes, IT and strategic leaders can gain a broad view of many markets, including mature and smaller markets, in an easy-to-read format.

Gartner Figure 1

Overview of Digital Communication Channels Categorized by Functionality, including Mobile, Email, Meeting Solutions, Workstream Collaboration, Messaging Applications, Vertical Industry, and Social Media.

According to Gartner, the quantity and scope of communication tools, such as Microsoft Teams, Zoom, and WhatsApp, makes it more complex for organizations to enforce corporate governance and regulatory compliance use policies. This guide helps I&O leaders navigate the market for digital communications governance solutions.

The key findings from the report are:

  • Enterprise organizations face a growing number of regulatory mandates (e.g., FINRA, FCA, HIPAA, GDPR) and corporate governance guidelines, such as proper employee conduct and handling of sensitive data, in the use of digital communications tools. To meet these requirements, they need to ensure that employee use of these tools aligns with their communication policies.

  • The expanding quantity of digital communications channels, driven by both employee and their customer’s demands to use the latest messaging tools, makes it challenging for organizations to implement a comprehensive digital communications governance (DCG) strategy.

  • Mobile communications and messaging applications are under heavy scrutiny by regulators and more broadly, by general corporate communication governance. Recent examples include the U.S. Securities and Exchange Commission’s (SEC’s) increased enforcement on employee use of messaging applications and the U.S. Department of Justice’s (DOJ’s) recent guidance that elevates expectations for demonstrating compliance program effectiveness. This has increased demand for capture solutions to more proactively monitor their use.

  • Clients remain split on the continued use of lexicon-based supervision versus the adoption of more advanced, AI- and ML-based surveillance solutions to perform compliance initiatives.

Download the full guide to read the use cases, market direction, and recommendations.

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Gartner Market Guide for Digital Communications Governance
Published 13 November 2023 - ID G00792885 - 17 min read
By Analyst(s): Michael Hoeck: Gartner logo.

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in SEC fines levied for record-keeping violations for personal messaging apps


of organizations view compliance as a barrier to entering new markets


of business communication is now in digital channels outside of email