As the digital landscape continues to rapidly advance, businesses around the globe are facing heightened concerns regarding regulatory compliance and cybersecurity

With employees and cyber adversaries alike continuously developing new methods to exploit vulnerabilities through various communication channels, humans remain the greatest threat to businesses. It is therefore imperative that organizations fortify their defenses in order to protect their critical data and operations. In order to ensure maximum safety and compliance, SafeGuard Cyber offers a comprehensive Communication Risk Report, providing valuable insights and recommendations to help businesses mitigate potential risks and safeguard their operations.

Message From
SafeGuard Cyber CEO

Spurred by digital transformations and the pandemic, businesses have moved a lot of meetings and communications — internally, externally, and with customers — to workplace collaboration tools and cloud messaging apps such as Slack, Teams, WhatsApp, and Zoom. Companies today frequently discuss very sensitive topics over these apps with employees and customers. While communicating via these channels helps companies operate more efficiently, it naturally poses cybersecurity risks.

Chris Lehman

SafeGuard Cyber CEO

Emergent Digital Channels

Pioneers in Sustained Customer Engagement

In today's rapidly evolving digital landscape, supporting and understanding the customer journey is more complex and critical than ever. Emergent digital channels are not just the new norm; they are integral to maintaining deep, lasting customer relationships. Their significance in shaping a holistic customer experience is evident in the graph below. According to S&P Global's Voice of the Customer Report:

Very important/important

Very important/important

Moderately important

Moderately important

Not at all important/not important

Not at all important/not important

emergent digital channels graphic

These numbers highlight that for a majority, the integration of these
channels into their strategy is not just optional — it's imperative.

Rising Use of WhatsApp and SMS Amplifies Compliance Investments

According to 451 Research, part of S&P Global Market Intelligence, the rising popularity of WhatsApp and SMS as communication tools has spurred heightened investments in compliance.

As these channels, particularly WhatsApp and SMS, become more central to customer engagement, the emphasis on maintaining compliance grows stronger.

40
%
In use
24
%
In Discovery/
proof of concept
18
%
Plan to implement 
in the next 2 years
9
%
Considering, but no 
plans to implement
5
%
Do not plan 
to implement
4
%
Don’t know

Source: 451 Research, part of S&P Global Market Intelligence, Voice of the Enterprise: Workforce Productivity & Collaboration, Technology Ecosystems 2022

2023 BUSINESS COMMUNICATION RISK REPORT
Learn key insights and strategies to help businesses protect their critical data and operations against the ever-present human threat in cybersecurity.
2023 BUSINESS COMMUNICATION RISK REPORT

What are the most common risks in
mobile messaging apps?

  • Compliance Risks

  • Security Risks

Inadequate Digital Communication Compliance

Inadequate Digital
Communication Compliance

Unarchived and Deleted Messages

Unarchived and Deleted
Messages

Unregulated Social Selling & Mobile Chats

Unregulated Social Selling &
Mobile Chats

Phishing Attacks

Phishing Attacks

Malware Distribution

Malware Distribution

Social Engineering

Social Engineering

Impersonation

Impersonation

Fake News and Misinformation

Fake News and
Misinformation

Denial of Service (DoS) Attacks

Denial of Service (DoS)
Attacks

Account Takeover
Account Takeover
Stacking and Harassment

Stacking and Harassment

Next Step

SafeGuard Cyber is the most comprehensive integrated cloud communications security platform to address cybersecurity threats and compliance risks across today’s modern cloud workplace. Through a combination of unified visibility, contextual analysis, and multi-channel investigations and detections, SafeGuard Cyber mitigates risks in email, mobile and web messaging apps, collaboration apps, and social media.

Powered by Natural Language Understanding (NLU) and patented Social Engineering Detection technologies, the SafeGuard Cyber platform reduces investigation and detection hours to minutes while providing resolution of social engineering and language-based attacks in over 50 languages.

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