Zoom Support Documentation

SafeGuard Cyber for Zoom 

SafeGuard Cyber for Zoom Support Documentation

Zoom Configuration Guide

SafeGuard Cyber’s Zoom integration enables your organization to detect and respond to malware, ransomware, and social engineering attacks across: 

  1. IM Chat: SafeGuard Cyber will archive and identify any security risks within IM Chat (1-on-1, group, or channel) within your Zoom account.
  2. In-Meeting Chat: all chat conducted in any meeting hosted by members of your Zoom account will be archived and inspected for security risks.
  3. Meeting Audio, Video, and Transcript: the audio, video, and transcript of your hosted Zoom meetings will be archived and inspected for potential risk.
  4. Security Best Practices: SafeGuard Cyber will continuously monitor key settings within your Zoom account to ensure they adhere to security best practices.
  5. Suspicious Sign-In: SafeGuard Cyber will identify sign-in activity related to any member of your Zoom account that appears to be suspicious in nature.


The following requirements must be met to install the SafeGuard Cyber application for Zoom.

Zoom Application Requirements

  • Zoom Pro, Business, or Enterprise plan
  • An authorized Zoom user with either Admin or Owner user role privileges

SafeGuard Cyber Requirements

  • SafeGuard Cyber Administrator
  • Authorize SafeGuard to access your Zoom account information

Authorize and Configure the Channel

An Administrator for both Zoom and SafeGuard Cyber must be available to complete the authorization and configuration workflow.

1. Pre-Approve the SafeGuard Cyber Application in the Zoom marketplace

In order to install and authorize the SafeGuard Cyber application, an Admin or Owner of the Zoom account will need to pre-approve the SafeGuard Cyber application from the Zoom marketplace.

2. Enable the “Archive Meetings and Webinars” feature in Zoom

Contact Zoom Support or your Zoom account representative to enable the Archive meetings and webinars feature. This feature can only be enabled by contacting Zoom. 

3. Add a new channel to your SafeGuard Cyber account

  1. Navigate to the Admin panel in SafeGuard
  2. Click on your account name in the left navigation panel
  3. Select the “Channel” tab in the right navigation panel
  4. Click “Add”
  5. A form will pop-up to choose a new connector
    - The Channel Name is the common name for the channel and is typically how the channel will be referred to in conversation.
    - The Channel ID is a unique ID for the channel and is how APIs and programs will communicate with the channel. The Channel ID should only include letters, numbers, dashes, and underscores.

    Channel ID can NOT be edited once set. 
    - Choose “Zoom Connector” for the Connector Type
4. Authorize the Safeguard Cyber Application for Zoom
  1. Navigate to the “Channel Settings” panel by clicking on the new channel in the left navigation panel
  2. Click on the “Connector” tab in the right navigation panel
  3. Click “Connect to Zoom” and follow the authorization workflow.
    - The application must be pre-approved by an Admin or Owner of the Zoom account from the Zoom Marketplace to complete the authorization workflow.
5.Configure the Connector

Once the connector is authorized, navigate to the “Channel Settings” page and click on the “Connector” tab. Click “Edit” to change the “Common Settings” for the connector. Below is a description of each common setting. Hovering over the setting will also display a description of the setting.




Account Name

Name of the Zoom account connected to this channel. Note this is automatically populated and is not available for edit.

EU Account

Please enable this if your organization is EU-based. We will then leverage Zoom’s EU-based API for GDPR compliance

Last Post Date/Time

Date/time of most recently retrieved message in this channel and is automatically populated by the application.

Advanced Hyperlink Capture

When enabled, SafeGuard Cyber will archive an image and content of any linked Web pages in posts or comments. Use the affiliated scope option in your policies if you would like to analyze the Web page content as well.

Monitor Meeting Audio Recordings*

When enabled, audio recordings of cloud-recorded meetings will be captured and recorded as distinct archived messages.

Monitor Meeting Video Recordings*

When enabled, video recordings of cloud-recorded meetings will be captured and recorded as distinct archived messages.

Safe Author Scope

Set to ‘Channel’ if you wish Safe Authors to apply across all policies within this channel, or ‘Policy’ if you wish to have the option of configuring Safe Authors as a facet on a policy-basis

* Archive Meetings and Webinars feature must be enabled in your Zoom Account for this setting

Known Limitations

The Zoom API does not enable file attachments to be captured when shared through IM Chats. File attachments are not permitted in-meeting chats.

The Zoom API does not enable external user messages to be captured when invited to a channel.

  1. Uninstall the SafeGuard Cyber App by navigating to the SafeGuard Cyber app in the Zoom Marketplace and following the uninstallation directions
  2. Navigate to the Admin panel in SafeGuard
  3. Click on your account name in the left navigation panel
  4. Select the “Channel” tab in the right navigation panel
  5. Find the channel associated with the Zoom integration and click the red “x”