Mobile Chat

Mobile apps such as WhatsApp, WeChat, and Telegram are quickly becoming the most popular group-calling, file-sharing, and messaging services for business. These channels are critical for unlocking emerging markets. 

As with other social media platforms, these apps present unique visibility issues, and are vulnerable to many cybersecurity and compliance risks.

Compliance Risks

Many industries are governed by strict regulations around what they can and cannot say to customers. To stay compliant means detecting any troublesome exchanges, on any channel, the moment they happen.

Malicious Message Content 

In mobile chat, employees can fall victim to malicious content such as phishing attacks and malware. Security teams need visibility into their message threads so they can protect them. 

Fake Sites & Phishing Attacks

Many bogus sites are destinations for phishing attacks. Such sites have the precise look and feel of the company's real website, thereby tricking visitors into revealing login credentials and other private information.

Data Security & Privacy Concerns

Privileged information or personally identifiable information (PII) is shared, perhaps inadvertently, but in violation of data security or privacy policies.

Adapting to new chat technologies is critical to seizing new opportunities, especially in high-growth overseas markets. Businesses can enable their teams to use mobile chat securely, while maintaining compliance, with the right tools in place. 

Gain Real Visibility

Enterprises need full visibility across their entire digital footprint. Round-the-clock detection of compliance risks is required.

Centralize Account Authorization

Companies need to centralize all of their user accounts into one location to manage access and mitigate risk.

Quarantine Suspicious Images, Links, & Attachments

Images can often feature inappropriate content or inject malicious code if clicked. Sharing links and attachments is easy on platforms like WhatsApp, but employees or customers can easily share malicious links (e.g. malware) or attachments that can compromise accounts. Automatically quarantine suspicious content for further review.