Mobile Chat

Mobile apps, such as WhatsApp, WeChat, and Telegram, are quickly becoming the most popular group calling, file sharing, and messaging services for business. These channels are critical for unlocking emerging markets. 

Similar to other social media platforms, these apps present unique visibility issues, and are vulnerable to many cybersecurity and compliance risks.

Account Impersonations

Bad actors may establish seemingly authentic accounts while in fact, impersonating executives or employees for potentially malicious purposes.

Malicious Message Content 

Any content posted to the channel that has the potential to do harm to the organization (e.g. racist commentary, links to harmful/malicious websites).

Fake Sites & Phishing Attacks

Many bogus sites are destinations for phishing attacks. Such sites have the precise look and feel of the company's real website, thereby tricking visitors into revealing login credentials and other private information.

Data Security & Privacy Concerns

Privileged information or personally identifiable information (PII) is shared, perhaps inadvertently, but in violation of data security or privacy policies.

Adapting to new chat technologies is critical to seizing new opportunities,
especially in high-growth overseas markets. Businesses can enable their teams to use mobile chat securely, while maintaining compliance with the right tools in place. 

Remediate Account Takeover (ATO) In Real-Time

Even when your account settings are at the highest level of security (e.g. 2FA), they are still vulnerable to exploitations and ATO attacks. Stop an attack before you lose control of your account.

Centralize Account Authorization

Users need account authorization and training on corporate guidelines for posting content and appropriate behavior when representing the organization on public social media networks. Bring all of your accounts into one location to manage access and mitigate risk. 

Quarantine Suspicious Images, Links, & Attachments

Images can often feature inappropriate content or inject malicious code if clicked. Sharing links and attachments is easy on platforms like Facebook, but employees or customers can easily share malicious links (e.g. malware) or attachments that can compromise accounts. Automatically quarantine suspicious content for further review. 

Ensure Compliance

User behavior and content on social networks are governed by many of the same regulatory policies as traditional email – and at risk for compliance violations. Capture all interactions on social to maintain full audit trails and ensure you meet regulatory requirements.