Mobile apps, such as WhatsApp, WeChat, and Telegram, are quickly becoming the most popular group calling, file sharing, and messaging services for business. These channels are critical for unlocking emerging markets.
Similar to other social media platforms, these apps present unique visibility issues, and are vulnerable to many cybersecurity and compliance risks.
Bad actors may establish seemingly authentic accounts while in fact, impersonating executives or employees for potentially malicious purposes.
Malicious Message Content
Any content posted to the channel that has the potential to do harm to the organization (e.g. racist commentary, links to harmful/malicious websites).