Mobile apps such as WhatsApp, WeChat, and Telegram are quickly becoming the most popular group-calling, file-sharing, and messaging services for business. These channels are critical for unlocking emerging markets.
As with other social media platforms, these apps present unique visibility issues, and are vulnerable to many cybersecurity and compliance risks.
Many industries are governed by strict regulations around what they can and cannot say to customers. To stay compliant means detecting any troublesome exchanges, on any channel, the moment they happen.
Malicious Message Content
In mobile chat, employees can fall victim to malicious content such as phishing attacks and malware. Security teams need visibility into their message threads so they can protect them.