The SafeGuard platform uses machine learning to accurately process the volume and velocity of enterprise communications. Unlike the method of review sampling, SafeGuard provides 100% coverage, meaning the company is now able to monitor all of their WhatsApp communications – over 118,000 messages every month. The SafeGuard platform can automatically detect and quarantine potential malware threats in links or attachments, protecting the field force. Simultaneously, the company can detect and rapidly deal with any data loss risks, or compliance missteps on the part of individual reps.
With the SafeGuard platform in place, the companyʼs Brazil-focused field force can now leverage WhatsApp, delivering a better customer experience. As a result, sales interactions are now far more frequent, and of much higher quality.