When a Global 100 pharmaceutical leader wanted to enable its Latin America field force across 15 countries to use WhatsApp to communicate with HCPs, it turned to SafeGuard Cyber. Our automated policy supervision and archiving gave the company a key business advantage to meet customers on their own terms.

“WhatsApp is critical to high quality HCP engagement in our overseas markets. SafeGuard Cyber’s compliance solution enables field force agility, product delivery, and has helped accelerate our digital transformation.”


— Product Manager

The Challenges_global-pharma-company-embraces-social-media-1

The Challenge

Using WhatsApp for communications with customers and healthcare providers was imperative to the company’s business growth. However, the platform brought challenges to regulatory compliance that prevented its adoption. As a result sales interactions were less frequent and of lower quality than desired. They needed a way to monitor for compliance risks while allowing their field force to meet with customers on their terms.

How Did SafeGuard Cyber Help?

How Did SafeGuard Cyber Help__secure-whatsapp-healthcare

ComplianceProtect_Light-2Rapid Time to Value

Automate_LightAutomated Compliance

Intelligence_LightComprehensive Coverage

SafeGuard Cyber provided 100% coverage, meaning the company is now able to monitor all of their WhatsApp communications — over
118,000 messages per month in 15 countries. With SafeGuard Cyber, the company’s Latin American-focused field force can now leverage
WhatsApp, delivering a better customer experience. As a result, sales interactions are now far more frequent, and of much higher quality.

With the SafeGuard Cyber they rapidly reduced regulatory risks by millions of dollars in potential fines, allowing leaders to focus on customer engagement and driving growth.

Take Compliance Product Tour

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Secure Human Connections

Ready to see how SafeGuard Cyber secures modern communication apps wherever they exist?