SUCCESS STORY
Global 100 Pharmaceutical Leader Automates Compliance for WhatsApp
Real-time monitoring of 100,000+ WhatsApp messages per month, across its 15-country field force empowers a pharma leader to higher quality HCP engagement in the key Latin American market.
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“WhatsApp is critical to high quality HCP engagement in our overseas markets. SafeGuard Cyber’s compliance solution enables field force agility, product delivery, and has helped accelerate our digital transformation.”
— Product Manager
The Challenge
Using WhatsApp for communications with customers and healthcare providers was imperative to the company’s business growth. However, the platform brought challenges to regulatory compliance that prevented its adoption. As a result sales interactions were less frequent and of lower quality than desired. They needed a way to monitor for compliance risks while allowing their field force to meet with customers on their terms.
Rapid Time to Value
Automated Compliance
Comprehensive Coverage
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With the SafeGuard Cyber they rapidly reduced regulatory risks by millions of dollars in potential fines, allowing leaders to focus on customer engagement and driving growth.
