Collaboration networks such as Slack, Yammer, and Chatter create important digital workspaces in which employees can communicate, share ideas, share code, manage projects, and sustain conversation threads. Slack, which started as a platform for development teams, now has 8 million active users, including 3 million in the enterprise. Slack is being adopted by many other departments, including marketing, sales, HR, and partner channels.
Account Impersonations
Bad actors can create impostor accounts and impersonate executives or employees for malicious purposes.
Malicious Message Content
Any content posted to a cloud channel has the potential to do harm to the organization. This could range from hate speech to phishing links and other malicious websites.
Data Security & Privacy Concerns
On collaboration platforms, users can privately share privileged information or personally identifiable information (PII), in violation of data security or privacy policies.
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Mitigating the Digital Risks of Collaboration Networks
Centralize Account Authorization
Companies need to centralize all of their user accounts into one location to manage access and mitigate risk.
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Gain Visibility into Internal Communications
Security teams need to be able to proactively scan content on collaboration platforms for any breaches of company policy and any form of digital risk.
Anything suspicious or dangerous detected on collaboration platforms needs to be automatically quarantined for further review.
Ensure Compliance
User behavior and content on collaboration platforms is governed by many of the same regulatory policies as traditional email – and at risk for compliance violations. Capture all interactions to maintain full audit trails and ensure you meet regulatory requirements.