Collaboration Networks

Collaboration networks, such as Slack, Yammer, and Chatter, create important digital workspaces, where employees can communicate with each other, share ideas, share code, manage projects, and sustain long-lived conversation threads. Slack, which started a platform for development teams, now has 8 million active users, including 3 million in the enterprise –and is being adopted by many other departments including marketing, sales, HR, and partner channels.

Account Impersonations

Bad actors may establish seemingly authentic accounts while in fact, impersonating executives or employees for potentially malicious purposes.

Malicious Message Content 

Any content posted to the channel that has the potential to do harm to the organization (e.g. racist commentary, links to harmful/malicious websites).

Data Security & Privacy Concerns

Privileged information or personally identifiable information (PII) is shared, perhaps inadvertently, but in violation of data security or privacy policies.

Adapting to new chat technologies is critical to seizing new opportunities,
especially in high-growth overseas markets. Businesses can enable their teams to use mobile chat securely, while maintaining compliance with the right tools in place. 

Remediate Account Takeover (ATO) In Real-Time

Even when your account settings are at the highest level of security (e.g. 2FA), they are still vulnerable to exploitations and ATO attacks. Stop an attack before you lose control of your account.

Centralize Account Authorization

Users need account authorization and training on corporate guidelines for posting content and appropriate behavior when representing the organization on public social media networks. Bring all of your accounts into one location to manage access and mitigate risk. 

Quarantine Suspicious Images, Links, & Attachments

Images can often feature inappropriate content or inject malicious code if clicked. Sharing links and attachments is easy on platforms like Facebook, but employees or customers can easily share malicious links (e.g. malware) or attachments that can compromise accounts. Automatically quarantine suspicious content for further review. 

Ensure Compliance

User behavior and content on social networks are governed by many of the same regulatory policies as traditional email – and at risk for compliance violations. Capture all interactions on social to maintain full audit trails and ensure you meet regulatory requirements.